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Frequently Asked Questions
Most Asked Questions
At Vienna, we create premium-quality decor that blends artisanal craftsmanship with modern design. Using diverse materials, we craft unique pieces that elevate any space with timeless luxury.
Vienna began as an escape for four friends, united by a shared dream during a year of challenges and self-discovery. Through countless hours of planning and creating, they transformed their vision into a brand that embodies friendship, resilience, and timeless craftsmanship.
Vienna aims to inspire elegance and sophistication in every home by offering meticulously crafted, luxurious decor items that transform spaces into timeless expressions of beauty.
Vienna offers a wide variety of décor products including scented candles, trays, vases, containers, planters, jars, coaster sets, candle holders and much more.
Orders across Pakistan are delivered within 7 to 11 working days.
Third-party services like Call Courier, PostEx, and TCS handle nationwide deliveries.
Delivery charges are PKR 200 for orders under PKR 3000.
1. Add items to the cart and proceed to checkout.
2. Submit the order with accurate details.
3. Wait for a confirmation call/whatsapp message from customer service.
No, returns are not accepted.
Generally, refunds are not offered, but exchanges are available.
If you receive a faulty item, asap contact customer care via email or whatsapp, by sending them a picture/video of the faulty product.
Orders cannot be canceled once processed.
Changes are possible if you contact customer care immediately after confirmation.
No, address changes are not allowed after order confirmation.
There is no notification system for restocking, but stock updates occur frequently.
Check back on Mondays and Fridays for restocked items.
Shop online at www.shopvienna.pk.
An order number will be displayed, and a confirmation email will be sent.
Colors may vary slightly due to device screens.
Yes, transactions are secured with SSL certificates.
Payments can be made through online transactions or cash on delivery.
No, deliveries are limited to Pakistan.
Yes, promotional discounts are available.
Yes, on Facebook, Instagram, TikTok.
Yes, www.shopvienna.pk